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Frequently Asked Questions
Each item is listed with as much detail and clarity as possible, and each package is handled with the utmost precaution and care. Thus, all original artwork sales are final. Returns of all other items are allowed within one week of receiving the item.
We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and are not liable for any damage incurred post-delivery.
If you'd like to make a return, please email info@double-kick.co within three business days of delivery.
Orders with items housed in the Double Kick studio are generally shipped within three-five business days unless otherwise noted in the listing.
Items that are noted as produced on demand may need up to two weeks to ship. However, in most cases they ship much faster.
Please only hold the artwork by the sides, and refrain from touching the paper or canvas if at all possible.
If your painting gets dusty, you can lightly dust it with a clean, soft cloth. Make sure not to use any cleaning materials on or around it.
Unless otherwise noted, all artwork and prints are copyright Sara Kraus DBA Double Kick. That means that I retain all rights, including all reproduction rights, to any and all artwork and digital products that I create, even if you purchase it.
You may not alter or reproduce the artwork or digital product in any fashion. You, the collector, have the right to display my artwork in your home or business, but it may not be re-sold or reproduced without my expressed written permission.
Furthermore, all images of artwork, sold or otherwise, are retained by Sara Kraus. If you are interested in purchasing full or partial rights to your painting (to ensure that it will never become a print), please reach out to info@double-kick.co.
Email info@double-kick.co and we'll get right back to you!